[{"data":1,"prerenderedAt":47},["ShallowReactive",2],{"q-bank_audit_cf_prac-47-038":3},{"exam":4,"examName":5,"chapterSlug":6,"question":7,"related":22},"bank_audit_cf_prac","銀行內部控制與內部稽核測驗(消費金融)——銀行內部控制與內部稽核","c8",{"id":8,"exam":4,"session":9,"qno":10,"question":11,"options":12,"answer":17,"chapter":18,"freq":19,"explanation":20,"difficulty":21},"bank_audit_cf_prac-47-038","47",38,"銀行辦理財富管理業務，對於客戶申訴之適當處理程序，下列敘述何者錯誤？",[13,14,15,16],"建立集中處理投訴之專責單位","訂定明確處理投訴之程序","處理過程均應有書面紀錄","應由業務單位及業務人員直接就所接到之投訴予以處理",3,"財富管理業務查核",1,"客戶申訴若由被投訴的業務單位或業務人員自己處理,等於自己查自己,難以公正,所以應設集中處理的專責單位,(D) 的做法錯誤。(A) 設專責單位集中受理、(B) 訂定明確處理程序、(C) 全程留下書面紀錄,都是妥善處理客戶申訴的正確作法,目的在確保申訴獲得獨立、可追蹤的處理。","easy",[23,27,31,35,39,43],{"id":24,"question":25,"qno":26},"bank_audit_cf_prac-47-036","小蔡預計二年後退休，目前有 300 萬銀行存款，該存款為支應其退休後之生活資金，理財業務人員應建議其投資下列何種商品為佳？",36,{"id":28,"question":29,"qno":30},"bank_audit_cf_prac-47-037","銀行辦理財富管理業務時，有關法令之遵循，下列敘述何者錯誤？",37,{"id":32,"question":33,"qno":34},"bank_audit_cf_prac-47-039","財富管理業務係以諮詢意見之提供為中心，服務範圍可包括下列何者？ A.所有銀行業務 B.兼營信託業務 C.其他保險、證券相關業務",39,{"id":36,"question":37,"qno":38},"bank_audit_cf_prac-47-040","有關「財富管理顧問業務」在客戶對商品所知有限下所為之銷售，下列程序何者非屬之？",40,{"id":40,"question":41,"qno":42},"bank_audit_cf_prac-47-041","財富管理從業人員自律規範中，妥慎保管客戶資料，禁止洩露機密資料或有不當使用之情事，以建立客戶信賴之基礎，屬於何種原則？",41,{"id":44,"question":45,"qno":46},"bank_audit_cf_prac-48-035","銀行辦理財富管理業務時，在考慮客戶某項商品轉換交易之應注意事項，下列何因素不需納入？",35,1784190252143]