[{"data":1,"prerenderedAt":47},["ShallowReactive",2],{"q-bank_audit_prac-47-052":3},{"exam":4,"examName":5,"chapterSlug":6,"question":7,"related":22},"bank_audit_prac","銀行內部控制與內部稽核測驗(一般金融)——銀行內部控制與內部稽核","c8",{"id":8,"exam":4,"session":9,"qno":10,"question":11,"options":12,"answer":17,"chapter":18,"freq":19,"explanation":20,"difficulty":21},"bank_audit_prac-47-052","47",52,"銀行辦理財富管理業務，對於客戶申訴之適當處理程序，下列敘述何者錯誤？",[13,14,15,16],"建立集中處理投訴之專責單位","訂定明確處理投訴之程序","處理過程均應有書面紀錄","應由業務單位及業務人員直接就所接到之投訴予以處理",3,"財富管理業務查核",1,"客戶申訴應由獨立的專責單位集中處理，(4)若由被投訴的業務單位及業務人員直接處理自己接到的投訴，形同球員兼裁判、易掩飾問題，故答案為(4)錯誤。建立集中處理投訴的專責單位、訂定明確處理程序、全程留存書面紀錄，才是妥適的客訴處理機制。","medium",[23,27,31,35,39,43],{"id":24,"question":25,"qno":26},"bank_audit_prac-47-051","銀行辦理財富管理業務時，有關法令之遵循，下列敘述何者錯誤？",51,{"id":28,"question":29,"qno":30},"bank_audit_prac-47-053","財富管理業務係以諮詢意見之提供為中心，服務範圍可包括下列何者？ A.所有銀行業務 B.兼營信託業務 C.其他保險、證券相關業務",53,{"id":32,"question":33,"qno":34},"bank_audit_prac-47-054","有關「財富管理顧問業務」在客戶對商品所知有限下所為之銷售，下列程序何者非屬之？",54,{"id":36,"question":37,"qno":38},"bank_audit_prac-47-055","財富管理從業人員自律規範中，妥慎保管客戶資料，禁止洩露機密資料或有不當使用之情事，以建立客戶信賴之基礎，屬於何種原則？",55,{"id":40,"question":41,"qno":42},"bank_audit_prac-47-056","下列何者應在理財業務人員職業道德規範中明訂？",56,{"id":44,"question":45,"qno":46},"bank_audit_prac-47-057","為符合「適當性(Suitability)原則」 ，針對財富管理個人類型客戶應審視之事項，下列何者非屬之？",57,1783417885433]